Privacy Policy

When you create an account, we collect your email address and, if applicable, information provided through third-party authentication services (e.g., Google Sign-In).

Subscription payments are processed securely through Stripe. HiddenPal does not store full payment card details. We retain limited billing information such as plan type, subscription status, and transaction history for account management purposes.

When you use AI features, contextual inputs such as selected text, screenshots, or audio transcriptions are transmitted to trusted third-party AI services to generate responses. This data is processed solely for that purpose and is not stored on HiddenPal servers.

We use your information to operate and maintain your account, deliver the service, process payments, send transactional communications, respond to support inquiries, prevent abuse, and ensure service reliability.

We may use limited operational data to diagnose technical issues, enforce usage limits, and investigate incidents.

Account information, billing records, and aggregate usage metadata are stored in Supabase and used for authentication, subscription management, and usage tracking.

Content submitted to AI features is transmitted to third-party model providers to generate responses. HiddenPal does not intentionally persist the full contents of AI request bodies in our application database. Stored records primarily consist of account, billing, and usage data.

Notes created within HiddenPal are stored locally on your device and are not transmitted to or stored on our servers.

We use PostHog (EU region) to collect aggregate, anonymous usage statistics such as page views, referrers, and download counts. PostHog is configured in a cookieless mode, we do not link these events to individual accounts, and we do not use advertising trackers or profile users for advertising purposes.

We engage a limited number of third-party providers to operate HiddenPal. These providers may process personal information on our behalf solely for the purposes described below.

We use essential cookies and session tokens to maintain authentication, protect requests, and enable core functionality. These are strictly necessary for the operation of the service.

Disabling required cookies may prevent parts of HiddenPal from functioning correctly.

Account and billing records are retained for the duration of your active account and for a reasonable period thereafter as required for legal, accounting, and operational purposes.

Support correspondence and operational logs may be retained for troubleshooting and record-keeping. Third-party providers maintain their own retention policies.

You may manage your subscription and billing preferences from within the HiddenPal desktop app. To request access to, correction of, or deletion of your personal data, please contact us at support@hiddenpal.co.

A local history of your interactions is stored on your device to support features such as session history. You may delete this data at any time from within the application.

We implement reasonable technical and organizational measures to protect the data under our control. However, no system can guarantee absolute security.

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised effective date.